This calculator compares your revenue per employee against industry benchmarks to assess whether your team is appropriately sized and productive.
Purpose:
This calculator helps you evaluate whether a difficult client relationship is worth maintaining by analysing revenue, profitability, time demands, stress factors, and opportunity cost. Enter the client's revenue, direct costs, hours spent, and rate their difficulty factors. The calculator shows true profitability, effective hourly rate, and whether the relationship is worth continuing.
Tips for Ongoing Use:
Bookmark this page (Ctrl+D or Cmd+D) for quick access.
- Use when you notice recurring frustration with a client
- Review annually for all major clients
- Consider before automatic contract renewals
- Document your reasoning for future reference
Understanding Basics:
The true cost of a difficult client includes direct time, emotional energy, team morale impact, and opportunity cost of not serving better clients. Sometimes firing a client increases overall profitability.
Benefits for SMEs:
- Make data-driven decisions about client relationships
- Protect team morale and wellbeing
- Free up capacity for better opportunities
- Improve overall business quality
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