Should I Fire This Client?

Should I Fire This Client?


This calculator compares your revenue per employee against industry benchmarks to assess whether your team is appropriately sized and productive.

Should I Fire This Client? | Scale Suite

Should I Fire This Client?

Calculate the real cost of keeping a difficult client

Client Financials

Include meetings, emails, and redo work

What your time is worth (or should be worth)

Red Flags (check all that apply)
Verdict
Fire Them

The Real Economics

Annual revenue $0
Your time cost (hrs × rate × 12) $0
Effective hourly rate $0
True profit from client $0

The Bottom Line

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Consider contractual obligations before ending a client relationship.
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Guidance on Utilising


Purpose:

This calculator helps you evaluate whether a difficult client relationship is worth maintaining by analysing revenue, profitability, time demands, stress factors, and opportunity cost. Enter the client's revenue, direct costs, hours spent, and rate their difficulty factors. The calculator shows true profitability, effective hourly rate, and whether the relationship is worth continuing.

Tips for Ongoing Use:
Bookmark this page (Ctrl+D or Cmd+D) for quick access.
- Use when you notice recurring frustration with a client
- Review annually for all major clients
- Consider before automatic contract renewals
- Document your reasoning for future reference

Understanding Basics:
The true cost of a difficult client includes direct time, emotional energy, team morale impact, and opportunity cost of not serving better clients. Sometimes firing a client increases overall profitability.

Benefits for SMEs:
- Make data-driven decisions about client relationships
- Protect team morale and wellbeing
- Free up capacity for better opportunities
- Improve overall business quality

More Tools for Your Business: Finance & HR | Owner Toolkit

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