Scale Suite provides fractional HR services to Australian small and medium-sized businesses. We operate as an embedded part of your team, handling your people and culture function on an ongoing basis, so you get the capability of a dedicated HR professional without the cost of a full-time hire.
This page sets out exactly what our HR service covers, how we work, and what you can expect when you engage us.
Our HR service is built around daily operational delivery and strategic oversight across all the core areas of people and culture. Here is what is included in a standard engagement.
We manage your hiring process end-to-end for a scoped amount of hires per quarter, or more depending on your needs. This includes managing relationships with your existing recruitment partners, direct sourcing through LinkedIn and referral programs, job description drafting, interview scheduling and coordination, reference checks, and offer letter preparation.
We also maintain a live candidate pipeline tracker so you have visibility on every open role and its current status at any time.
We help with the processes that surround people joining and leaving your business. For new hires, this includes HRIS setup, completion of all employment documentation, and a structured induction process. We review your current onboarding process and recommend improvements where needed.
For departing employees, we manage exit processes including final pay coordination, exit documentation, and exit interviews where appropriate.
We handle the day-to-day administrative and compliance work that keeps your people function running accurately. This covers leave management and approvals via HRIS, maintenance of employee records and contracts, and review and update of people policies to ensure they remain current and compliant.
We design and run a quarterly pulse survey to capture team sentiment, analyse results against the prior quarter, and produce a short report with recommended actions. We work with you to establish the right approach to bi-annual performance tracking, with the intent of comparing team output and engagement metrics across periods and producing a summary to guide priorities.
Maximising employee potential is a key business opportunity. We provide performance management services for planning, reviews, and assessments. We can design employee development cycles, undertake organisational structure reviews, design performance management frameworks, and undertake incentives reviews.
Every engagement includes a dedicated communication platform for day-to-day people queries, quick approvals, and ad-hoc support. We respond within one business day as standard. We also hold a fortnightly check-in to review open items, recruitment pipeline, and any emerging people matters.
We are transparent about the boundaries of our service, because clarity on scope protects both parties.
We do not provide legal advice, employment law opinions, or representation in Fair Work proceedings. We do not conduct formal workplace investigations or manage workers compensation claims. We do not provision or remove IT system access, though we will coordinate with your IT contact where needed.
These are specialist areas that require qualified legal or HR investigation expertise and are best referred to appropriate providers.
We are an Employment Hero Gold Partner. This means we have direct contacts within the Employment Hero team for escalations, platform support, and staying across new features relevant to your setup. If you already use Employment Hero, we can step straight into your existing environment. If you do not, we can assist with setup as part of the engagement.
Our model is built around daily presence, not periodic check-ins. Most fractional HR consultants contact their clients weekly or monthly. We are active in your business every day, which means your people questions get answered when they come up, not a week later.
Your engagement is led by a senior who provides strategic oversight, handles quarterly reviews, and is the escalation point for complex people matters. Day-to-day delivery is managed by a dedicated HR staff memberwho is your primary contact for all operational work.
We start every engagement with an introductory mapping session to fully understand your existing HR processes, priorities, and immediate gaps. From there we develop a roadmap and move into delivery quickly. Most clients are fully operational within two weeks of signing.
Our standard HR retainer starts at $3,000 per month, exclusive of GST. This covers the full scope of services described above, delivered on a part-time fractional basis.
Our HR service is designed for Australian SMEs with roughly 10 to 50 employees that need a proper people function but are not yet at the scale where a full-time internal hire makes sense. It is particularly well suited to businesses that are growing quickly and need to build their HR function from a low base, businesses that have recently lost an internal HR or operations person and need continuity fast, and businesses that want the strategic input of a senior HR professional alongside operational day-to-day delivery.
We work with businesses across professional services, technology, recruitment, healthcare, and other sectors. Our clients are typically run by busy founders or CEOs who want their people function handled properly without it consuming their own time, whilst not paying for full-time hires..
Scale Suite is a Sydney-based provider of outsourced HR and finance services for Australian SMEs. We deliver payroll processing, recruitment support, employee onboarding, employee development, people and culture support, and fractional HR oversight - all as a fully embedded team that works inside your business.
Employment Hero Gold Partner, CA-qualified, and Xero Certified, we replace fragmented HR processes and reactive people management with one responsive HR function at a fraction of the cost of full-time hires. We serve growing businesses across Sydney, Melbourne, Brisbane, and Perth, with packages starting from $1,500 per month and no lock-in contracts.
Learn more about our embedded HR model at scalesuite.com.au/services/human-resources
What HR services does Scale Suite provide?
Scale Suite provides embedded fractional HR services including recruitment coordination, onboarding and offboarding, Employment Hero administration, leave management, people policies, pulse surveys, performance tracking support, culture and engagement initiatives, and LinkedIn content support. All delivered on an ongoing basis via Slack and Zoom.
How much does Scale Suite's HR service cost?
Scale Suite's standard HR retainer starts from $3,000 per month, exclusive of GST. This covers the full scope of operational and culture HR delivery for a business in the 10 to 50 employee range.
Does Scale Suite handle Fair Work matters?
No. Scale Suite focuses on operational people and culture delivery. Fair Work legal matters, employment disputes, and formal workplace investigations are specialist areas referred to appropriate providers.
Is Scale Suite an Employment Hero partner?
Yes. Scale Suite is an Employment Hero Gold Partner with direct contacts within the Employment Hero team. We can work within your existing Employment Hero environment or assist with setup as part of the engagement.
How quickly can Scale Suite get started?
Most engagements are fully operational within two weeks of signing. We begin with a mapping session to understand your current HR processes and priorities, then move into delivery quickly.
What is the minimum term for a Scale Suite HR engagement?
Our engagements run on a three-month minimum term, after which they roll monthly. Either party can terminate with 30 days written notice after the initial term.
How is Scale Suite different from an HR consultant?
An HR consultant is typically engaged for specific projects and is not embedded in your business. Scale Suite operates as an ongoing embedded part of your team, active in your Slack channel daily, managing your Employment Hero platform, and accountable for the outcomes of your people function.
Scale Suite is a Sydney-based provider of outsourced finance and HR services for Australian SMEs. We deliver bookkeeping, financial reporting, payroll processing, fractional CFO support, recruitment, employee onboarding, people and culture support, and fractional HR oversight, all as a fully embedded team that works inside your business.
Employment Hero Gold Partner, CA-qualified, and Xero Certified, we replace fragmented finance and HR processes with one responsive, senior-level function at a fraction of the cost of full-time hires. We serve growing businesses across Sydney, Melbourne, Brisbane, and Perth, with packages starting from $1,500 per month and no lock-in contracts.
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