This CLV calculator helps Australian SMEs estimate the total value of a customer to optimise retention strategies.
Enter business type, period, average purchase value, frequency, and lifespan to get instant CLV and benchmarks.
Use it for marketing planning or customer retention analysis.
Optimise retention by estimating customer value
This is an estimate; include accurate data for best results. Explore Scale Suite's resources for marketing insights.
Purpose:
Designed for Australian small and medium enterprises (SMEs), marketers, and business owners, this tool calculates CLV using the formula: average purchase value × purchase frequency × customer lifespan. Input your figures in AUD to assess customer value. Ideal for monthly or annual marketing reviews.
Tips for Ongoing Use:
Bookmark this page (Ctrl+D or Cmd+D) for quick access during budgeting or campaign planning. Track CLV over time to measure retention improvements!
Understanding Customer Lifetime Value Basics:
CLV measures the total revenue a single customer (or average customer) generates over their relationship with your business. "Per customer" refers to one customer or an average across customers. B2C CLV is often lower (e.g., > $2,000 is high) due to volume; B2B is higher (e.g., > $20,000 is high) due to longer contracts. Aim for a 3:1 CLV:CAC ratio for sustainability. High CLV supports retention-focused strategies.
Key Components:
1. Business Type: Select B2B or B2C for tailored benchmarks.
2. Period: Choose monthly or annual for purchase value and frequency.
3. Average Purchase Value: Revenue per customer purchase (single or averaged) in AUD.
4. Purchase Frequency: Number of purchases per customer in the period (e.g., 2 times/month).
5. Customer Lifespan: Average years a customer stays with your business.
Benefits for SMEs:
This calculator helps optimise retention, improve marketing ROI, and scale growth. Explore Scale Suite’s marketing services for comprehensive support.
Additional Resources:
Explore Scale Suite’s resources for additional insights.
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